Vaga de IT Solutions Engineer

KQ RH, in partnership with a world-leading multinational company, is creating a modern technology center in Brazil, which will serve as the strategic hub to all the companys global units. this innovative team and help transform the future of technology! Responsibilities: " Log tickets based on end- requests to resolve inquiries within the defined SLA. " Perform initial investigations to identify the root cause of issues. " Coordinate with IT Operations and Development teams based on reported problems to ensure resolution within SLA timelines. " Create and maintain open tickets for follow-up and provide s with status updates within the timeframe specified by the SLA. " Compile, maintain, and communicate weekly and monthly statistics to management. " Participate in crisis meetings to ensure timely resolution of service-impacting issues and accurate communication to stakeholders. " Opportunity to be part of a highly motivated international team of professionals. Technical Requirements: " Bachelors degree in Engineering, MCA, or an equivalent field with relevant experience. " Professional experience in a corporate application environment is mandatory. " Good understanding of Windows Server and MS SQL Server concepts is required. " Proven ability in application development or technical , with detailed technical experience in industry-standard tools and technologies such as ASP .Net / C# / SQL / IIS / Message Queues / RESTful Services. " Solid understanding of an IT Service Management tool to log, track, and document incidents/tickets. " Broad technical knowledge across multiple platforms and application-level expertise over a portfolio of systems, along with a strong understanding of business strategic priorities to resolve complex issues. " Experience with web applications hosted on IIS is preferred. " Understanding of ITIL, SDLC, and product lifecycle methodologies is a strong advantage. " Hands-on experience in functional and troubleshooting of .Net-based web applications will be considered a plus. " Experience working with European region clients will be considered a plus. Behavioral Skills and/or Competencies: " Excellent communication and interpersonal skills in an international environment. " Ability to adapt and work effectively with both technical and business-oriented individuals. " Comfortable with remote communication using a wide range of technologies (shared code, documents and forums, phone, chat, email). Additional Information - Location: Indaiatuba/SP - Language: Portuguese e English - Work Environment: Hybrid modality, with some days working onsite at the office. - On-call availability 1 per month in the weekends